Privacy Policy

IBC003 ("we", "us", "our", "the Operator", "the Platform") operates the online gaming and sports betting platform accessible at ibc003.cam. We recognise that the personal data of our Members is sensitive and that protecting it is not merely a legal obligation — it is a fundamental responsibility to the community of players who trust us with their information.

This Privacy Policy ("Policy") describes in full the personal data that IBC003 collects from and about its Members and visitors, the purposes for which that data is processed, the parties with whom it may be shared, the measures implemented to protect it, and the rights available to you in respect of your personal data.

This Policy applies to all current and former Members of ibc003.cam, all persons who have submitted a registration application, and all visitors to the Website. It covers all data collected through the Platform, including data submitted via registration forms, KYC processes, deposit and withdrawal workflows, customer support interactions, and Website browsing activity.

By accessing ibc003.cam, creating a Member account, or submitting any personal data to IBC003, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read in conjunction with our Terms & Conditions.

The following terms carry the specific meanings set out below whenever they appear in this Privacy Policy:

For the purposes of applicable data protection legislation, the Data Controller in respect of all Personal Data collected through ibc003.cam is IBC003, operating the platform at https://ibc003.cam.

IBC003 is an English-language online gaming platform serving Malaysian adults (aged 21 and above) and is accessible at ibc003.cam. All data protection enquiries, Subject Access Requests, and complaints may be directed to our support team using the contact details set out in Section 17 of this Policy.

IBC003 appoints third-party Data Processors only where strictly necessary for the operation of the Platform. All Data Processors are contractually required to process Personal Data solely on IBC003's documented instructions and to implement appropriate technical and organisational security measures.

IBC003 collects Personal Data through several distinct channels and at various stages of your engagement with the Platform. The categories of Personal Data we collect include:

4.1 Registration Data

When you create an account on ibc003.cam, we collect the information you provide directly, including:

4.2 Identity Verification (KYC) Data

To comply with applicable anti-money laundering and identity verification obligations, IBC003 collects the following documents and information prior to processing withdrawal requests:

4.3 Financial and Transaction Data

In connection with deposits and withdrawals, we collect and retain the following financial data:

4.4 Betting and Gaming Activity Data

4.5 Technical and Usage Data

When you access ibc003.cam, we automatically collect certain technical data:

4.6 Communications Data

Records of your communications with IBC003 support, including live chat transcripts and email correspondence, are retained for quality assurance and dispute resolution purposes.

IBC003 processes your Personal Data for the following specific purposes:

5.1 Account Management

To create, maintain, and administer your Member account, including verifying your identity, managing your balance, processing deposits and withdrawals in MYR and cryptocurrency equivalents, and communicating important account-related notifications.

5.2 Service Delivery

To provide access to all sportsbook, live casino, slot, and other gaming services available on the Platform, including displaying personalised bet history, game recommendations relevant to your activity, and account dashboards.

5.3 KYC and Anti-Money Laundering (AML) Compliance

To fulfil mandatory identity verification and Know Your Customer obligations under applicable regulatory requirements. This includes verifying that Members are aged 21 or above, are not located in a Prohibited Jurisdiction, and that funds deposited originate from legitimate sources.

5.4 Fraud Prevention and Platform Security

To detect, investigate, and prevent fraudulent activity, including multi-accounting, bonus abuse, money laundering, account takeover attacks, and suspicious wagering patterns that may indicate match-fixing or insider betting.

5.5 Responsible Gambling

To monitor gaming behaviour in connection with our Responsible Gambling obligations, including identifying patterns that may indicate problem gambling, enforcing deposit limits and self-exclusion requests, and sending welfare-related communications where warranted.

5.6 Customer Support

To respond to your enquiries, process complaints, verify account details during support interactions, and maintain records of communications for quality assurance.

5.7 Marketing Communications

Where you have provided your explicit consent, to send you promotional communications about relevant offers, bonuses, and Platform updates. You may opt out at any time — see Section 14 for full details.

5.8 Analytics and Platform Improvement

To analyse aggregated usage data, identify technical issues, and improve the functionality, performance, and user experience of the Platform. Analytics data is used in anonymised or pseudonymised form wherever possible.

IBC003 processes your Personal Data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the Member Agreement (Terms & Conditions), including account creation, transaction processing, and withdrawal handling.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML reporting obligations, and age verification requirements.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, and analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your explicit, freely given consent — primarily in relation to direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

IBC003 does not sell, rent, or license your Personal Data to unaffiliated third-party marketers under any circumstances. We share your data only in the limited circumstances described below:

7.1 Payment Processors

We share necessary financial data with payment service providers to process your deposit and withdrawal transactions. These include FPX banking operators, DuitNow infrastructure providers, e-wallet operators (including Touch 'n Go eWallet, Boost, and GrabPay), Malaysian banking partners (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency processing services.

7.2 KYC and Identity Verification Providers

Where IBC003 uses third-party identity verification services to process KYC documentation, your identity documents and verification data will be shared with those providers solely for the purpose of identity confirmation.

7.3 Game Content Providers

Anonymous or pseudonymised gameplay session data may be shared with game studio technology providers to support game functionality, RNG certification, and technical performance monitoring. No personally identifiable data is shared with game studios beyond what is strictly necessary.

7.4 Regulatory and Law Enforcement Authorities

IBC003 will disclose Personal Data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, legal process, or regulatory order. Such disclosures will be made only to the extent legally required and with appropriate safeguards where possible.

7.5 Professional Advisors

IBC003 may share Personal Data with legal counsel, auditors, or other professional advisors under obligations of confidentiality where necessary to obtain professional advice or to establish, exercise, or defend legal claims.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of IBC003's business, Member Personal Data may be transferred to the acquiring entity. Members will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

IBC003 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:

• Active account data: Retained for the duration of the Member's account and for a minimum period of five (5) years following account closure, in compliance with applicable AML record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of account closure or the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of seven (7) years in line with standard financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer where the communication relates to an open dispute.
• Marketing consent records: Retained until consent is withdrawn or the Member's account is closed, plus one (1) year for audit purposes.
• Technical log data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

IBC003 implements comprehensive technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ibc003.cam is encrypted using industry-standard Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar.
• Encrypted Data Storage: Sensitive data fields, including passwords (stored as salted hashes), payment method details, and identity documents, are encrypted at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure that Personal Data is accessible only to authorised personnel with a documented need to process it for a specific business function.
• Infrastructure Security: Platform servers are hosted on geographically redundant, enterprise-grade infrastructure with 24/7 monitoring, intrusion detection, and automated threat response capabilities.
• Regular Security Audits: IBC003 conducts periodic security assessments, penetration testing, and vulnerability scanning to identify and remediate potential weaknesses.
• Staff Training: All personnel with access to Personal Data receive regular data protection and security awareness training.

IBC003 uses cookies and similar tracking technologies to operate and improve the Platform. By using ibc003.cam, you consent to our use of cookies in accordance with this Policy.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the Website. These enable you to log in, maintain your session, and access secure areas of the Platform. These cookies cannot be disabled without impacting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and previously visited game categories, to personalise your experience.
• Analytics Cookies: Used to collect anonymised or pseudonymised data about how Members use the Platform, including pages visited, session duration, and navigation paths. This data is used solely to improve the Platform.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection, session integrity verification, and cross-site request forgery (CSRF) protection.

10.2 Managing Cookies

You may control non-essential cookies through your browser settings. Instructions for managing cookies are available in your browser's help documentation. Please note that disabling certain cookies may affect the functionality of the Platform and your user experience.

IBC003 operates globally and may process or store your Personal Data on servers located outside of Malaysia. When Personal Data is transferred to jurisdictions that may not provide the same level of data protection as Malaysia, IBC003 takes appropriate safeguards to protect that data, including:

• Entering into data processing agreements with recipients that incorporate equivalent data protection obligations.
• Applying technical and organisational security measures equivalent to those described in Section 9 of this Policy.
• Conducting due diligence on the data protection practices of third-party processors located outside Malaysia.

By using ibc003.cam, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia. IBC003 will always take reasonable steps to ensure your data is protected regardless of where it is processed.

IBC003 is strictly an adult platform. We do not knowingly collect Personal Data from any person under the age of 21 (twenty-one) years. Age verification is a mandatory step in our KYC process, and any account where the Member is confirmed to be under 21 will be permanently closed and all Personal Data associated with that account deleted or anonymised.

If you are a parent or guardian and you believe that a person under the age of 21 has provided Personal Data to IBC003, please contact us immediately at [email protected] so that we may take appropriate action without delay.

Subject to applicable data protection legislation, you hold the following rights in respect of your Personal Data held by IBC003. To exercise any of these rights, please contact us using the details in Section 17.

IBC003 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by up to two further months, in which case you will be notified of the extension and the reason for it. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

IBC003 will only send you promotional communications — including information about bonuses, new game launches, and platform updates — where you have provided your explicit consent to receive them during the registration process or subsequently through your account settings.

14.1 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within your Member account settings;
• Clicking the "unsubscribe" link contained in any marketing email we send you; or
• Contacting our support team at [email protected] with your opt-out request.

Opt-out requests will be processed within five (5) business days. Withdrawing consent for marketing communications will not affect the lawfulness of any processing carried out prior to withdrawal, nor will it affect the delivery of essential transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent on the basis of contractual necessity.

The ibc003.cam platform integrates with third-party services to deliver its full suite of functionality. These include payment processors (FPX, DuitNow, Malaysian banking institutions, e-wallet operators, and cryptocurrency networks), game studio technology providers, KYC verification services, and platform analytics tools.

Each third-party service operates under its own terms of service and privacy policy. IBC003 selects third-party partners carefully and requires all Data Processors to execute data processing agreements that impose data protection obligations consistent with this Policy. However, IBC003 is not responsible for the privacy practices of third parties beyond the scope of those agreements.

ibc003.cam may contain references to third-party platform resources for informational purposes. Visiting any third-party URL is entirely at your own discretion and is governed by the applicable third party's privacy policy.

IBC003 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services we provide. The date of the most recent revision is displayed at the top of this page.

Where amendments are material — meaning they significantly affect how we collect, use, or share your Personal Data — IBC003 will provide advance notice to Members via the email address registered to their account and/or by displaying a prominent notice on the Platform, not less than seven (7) days prior to the amendment taking effect.

Your continued use of ibc003.cam following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you should cease using the Platform and request voluntary account closure as described in our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically — particularly when you make a deposit, update your account details, or engage with a new product or feature on the Platform.

All data protection enquiries, Subject Access Requests, right-to-erasure requests, and privacy complaints should be directed to the IBC003 data protection team using the contact details below. We are committed to responding promptly and professionally to all privacy-related communications.

If you are not satisfied with IBC003's response to a privacy complaint, you may have the right to lodge a complaint with a competent supervisory authority in your jurisdiction. IBC003 will cooperate fully with any such enquiry.